2nd Semester:
Course Name: Communication Skills
Course Outline:
Introduction to Effective Listening: The Equation between Listening and Effective Communication, listening with Empathy, Levels of Effective Listening, Turn-Taking, Role of Practice, and Constructive Feedback. Introduction to Assertive Communication, The Art of Persuasion, Application of Communication Models in Negotiation, Pronunciation and Syllable Stress, Word Stress and Vocal Impact in Assertive Communication, Cross-cultural Communication, Role-plays, Introduction to Questioning Skills, Role of Inquisitive Statements, Probing and Acknowledgement in Communication, Maintaining Conversation Cycle, Rapport Building Efforts, Tone and Tenor, Dialogues based on topical issues. Non-Verbal Communication: Elements of Non-Verbal Communication, The Power of Pause: Dos and Don’ts of non-verbal communication, Interpretation of Body Languages and Cues, Recommended Postures for Professional Setting, Encouraging Introspection, Written Communication, 7 Cs of Communication, The Art of Precision, Introduction to Jargon and Register, Vocabulary Building Strategies through reading and incorporating those in writing, Common Grammatical Errors to Avoid, Employing Politically Correct Language, Letter writing, expression of interest, emails, resume, CV, and cover letters, Practicing memos, short narratives, and letters.